OCBC Bank | Clementi Mall

OCBC Bank | Clementi Mall provides comprehensive financial services to large corporates, financial institutions, government agencies, and small and medium-sized enterprises (SMEs). OCBC Bank | Clementi Mall is one of the Three Best Rated® Banks in Clementi, Singapore.

OCBC Bank | Clementi Mall Clementi 129588
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AI Overview

Customers mention that Freddy Loke is a standout staff member at OCBC Bank in Clementi Mall, praised for his helpfulness, patience, and friendly demeanor, especially during account opening processes. However, some customers report negative experiences with a particular financial consultant, citing poor manners and a lack of proper greeting, which detracted from their overall experience. The mixed reviews highlight the inconsistency in service quality among the staff.

AI-generated from real customer reviews

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TBR® Inspection Report:

OCBC BANK | CLEMENTI MALL Total Inspection Points: 114/120

Reviews

Ratings via ThreeBestRated
1.4/5
Customer Reviews
Timeliness
40%
Professionalism
20%
Value for Money
40%
Expertise
20%
Communication
20%

Went there to open account, and the staff, Freddy Loke was super helpful. The whole process took a little longer than normal because of some record issues, but Freddy was calm, talkative and a humorous guy. Shout out to Freddy for the all the help.

We were st ocbc clementi mall this afternoon and There is this slim young man ar the counter with lots of patience guiding my husband and me , helping us to request for a new password for our business account. Thank you for answering all our questions and helping us.

Went there twice because of document issue, but Freddy was very friendly to help out with everything. Managed to get things done within 30mins, very grateful with that!

[R-1][NG] The staff is so bad manners. No greetings and no manners. Especially the financial consultant. I was waiting for the customer service to serve me and she walk up to me to ask what I need. When Im not here for finance. Her attitude changes. That's very bad. - Lyp Reply

OCBCBankClementiMall-Clementi-West-review-1

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Block 450 Clementi Avenue 3, #01-287/289, Singapore 120450
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